Refund policy

Return Policy

At CHLYN, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to assist.

Return/Exchange

Returns/Exchange are accepted within 5 days of receiving your order.

To be eligible for a return/exchange, items must:

• Be unused and in their original condition
• Include all original packaging and accessories
• Show no signs of wear, damage, or alteration

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products
• Items marked as Final Sale
• Products damaged due to misuse or improper handling

Refund Process

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be processed to the original payment method within 5–10 business days.